Contact information

Contact Information Policy

Bare Bloom barebloom.co.za Last updated: July 2026

1. How to Contact Us

For any inquiries, concerns, complaints, or requests, please contact us using the following details:

Email: barebloom.sa@gmail.com Website: barebloom.co.za

We aim to respond to all inquiries within 2–3 business days (Monday to Friday, excluding public holidays in South Africa).

2. Types of Inquiries We Handle

We welcome contact regarding:

  • Product information and availability
  • Order status and tracking
  • Shipping and delivery issues
  • Returns, refunds, and exchanges
  • Damaged or defective products
  • General customer service inquiries
  • Complaints and feedback
  • Privacy and data protection concerns
  • Legal or compliance matters

3. Communication Channels

All communication should be directed to barebloom.sa@gmail.com. Please include the following information in your inquiry:

  • Your full name
  • Your order number (if applicable)
  • Your contact details (email and phone number)
  • A clear description of your inquiry or concern

4. Response Times

We aim to acknowledge receipt of your inquiry within 24 hours and provide a substantive response within 2–3 business days. During peak periods or public holidays, response times may be longer.

5. Complaint Resolution

If you have a complaint, we encourage you to contact us as soon as possible. We will investigate your complaint and work towards a fair resolution in accordance with the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African laws.

6. Data Protection

Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy and applicable data protection laws. We will not share your information with third parties without your consent, except where required by law.

7. Feedback and Suggestions

We value your feedback and suggestions for improving our products and services. Please feel free to share your thoughts with us at barebloom.sa@gmail.com.

8. Changes to Contact Information

Bare Bloom reserves the right to update this Contact Information Policy and our contact details at any time. Any changes will be posted on our website