Refund policy

 

RETURNS & REFUND POLICY — Bare Bloom Last updated: July 2026

At Bare Bloom, we craft premium skincare for melanin-rich skin with care, quality, and integrity. We want you to love every product that reaches your door. This policy explains your rights and our processes, fully aligned with the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African laws. Nothing in this policy limits your statutory rights under the CPA.

Our Promise

We stand behind the quality of our products. If something isn't right, we'll work with you to resolve it fairly and promptly.

Returns for Change of Mind

We accept returns of unused, unopened products within 30 days of delivery, provided they meet these conditions:

  • The item is in its original, sealed packaging with all tags and labels intact.
  • The product is in the same condition as when you received it.
  • You have proof of purchase (order number or receipt).

To initiate a return: Email us at barebloom.sa@gmail.com with your order number and reason. We'll provide instructions and a return address.

Important notes:

  • Opened or used skincare and beauty products are generally non-returnable for hygiene and safety reasons (this is standard and permitted under the CPA for health-regulated goods).
  • Sale items, gift cards, customised/personalised products, and final-sale items are non-returnable except where defective.

Defective, Damaged, or Incorrect Items (Your CPA Rights)

Under the CPA, you have strong protections:

  • If goods are defective, unsafe, not of good quality, or not as described, you may return them within 6 months of delivery.
  • You can choose a repair, replacement, or full refund (at our cost where applicable).
  • If a repaired item fails again, further remedies apply.

Process: Contact us within 7 days of discovering the issue at barebloom.sa@gmail.com. Please include:

  • Order number
  • Clear photos of the defect/damage
  • Description of the problem

We will inspect the item promptly and resolve it in line with the CPA. Defective returns qualify for prepaid return shipping or reimbursement where required by law.

Cooling-Off Period (Direct Marketing)

If your purchase resulted from direct marketing (e.g., email/SMS promotions, social media ads where we initiated contact, or similar), the CPA gives you a 5 business day cooling-off period from receipt of the goods.

You may cancel without reason, return the goods (at your risk and expense unless otherwise required), and receive a full refund. Notify us in writing within 5 business days and return the goods within 10 business days of delivery.

Exchanges

We happily offer exchanges for the same product in a different variant (e.g., shade or size), subject to stock availability. For a different product, please return for a refund and place a new order.

Refunds

Once we receive and inspect your return:

  • We'll notify you of the outcome within 3–5 business days.
  • Approved refunds process to your original payment method within 7–10 business days.
  • Banks/card providers may take additional time to reflect the credit.

If more than 15 business days pass after approval without receiving your refund, contact us immediately.

Partial refunds may apply for used/damaged-beyond-reasonable items (where permitted).

Shipping & Costs

  • Return shipping is your responsibility for change-of-mind returns. We recommend trackable services. Bare Bloom is not liable for items lost or damaged in return transit.
  • For defective/incorrect items, we cover or reimburse reasonable return shipping.
  • Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

  • Opened/used skincare & beauty products (hygiene reasons)
  • Gift cards
  • Final sale or promotional items (unless defective)
  • Custom or personalised products
  • Items damaged due to misuse or improper storage after delivery

How to Contact Us

We're here to help. Reach out anytime: 📧 barebloom.sa@gmail.com 🌐 f8dz31-u4.myshopify.com 📍 South Africa

Our team responds promptly during business hours (Monday–Friday).

General Terms

  • This policy applies to purchases made directly through Bare Bloom. Third-party marketplace purchases follow their policies.
  • We reserve the right to refuse returns that do not comply with this policy or applicable law.
  • We may update this policy from time to time; the version at the time of your purchase governs.
  • This policy does not waive any of your rights under the CPA, the Electronic Communications and Transactions Act (ECTA), or other laws. In case of any conflict, the law prevails.

By shopping with Bare Bloom, you agree to this policy. Thank you for choosing us — we truly appreciate your support and trust.

This policy is provided for informational purposes. For personalised legal advice, consult a qualified South African attorney or the National Consumer Commission (NCC)