Shipping policy
Shipping Policy
Bare Bloom barebloom.co.za Last updated: July 2026
This Shipping Policy forms part of our Terms of Service and must be read together with our Returns & Refund Policy and Privacy Policy. By placing an order on barebloom.co.za, you agree to the terms set out below. This policy complies with the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and other applicable South African laws.
1. Order Processing
Bare Bloom processes orders within 1–3 business days (Monday to Friday, excluding public holidays in South Africa). Orders placed after 12:00 PM SAST or over weekends/public holidays will be processed on the next business day.
We reserve the right to refuse, cancel, or place orders on hold for any valid reason, including suspected fraud, stock unavailability, or errors in pricing or product information. In such cases, we will notify you and issue a full refund where payment has been taken.
2. Shipping and Delivery
We currently ship to physical addresses within the Republic of South Africa only.
Delivery Estimates (after dispatch):
- Major urban centres: 2–4 business days
- Regional areas: 4–7 business days
- Remote/rural areas: 5–10 business days (or longer depending on courier schedules)
All delivery times are estimates only and not guaranteed. Bare Bloom is not liable for any delays caused by the chosen courier, traffic, weather, strikes, load-shedding, customs issues (if applicable), or any force majeure events beyond our reasonable control.
We use reputable third-party courier services. Risk of loss or damage to the Products passes to you upon delivery to the address you provide.
3. Shipping Costs
Shipping fees are calculated at checkout based on weight, volume, destination, and selected shipping method. You are responsible for all applicable shipping charges shown at checkout.
We may offer free shipping promotions from time to time. Such promotions are subject to specific terms and may be modified or withdrawn without notice.
4. Delivery and Acceptance
You must provide a correct and complete delivery address. Bare Bloom and our couriers are not responsible for failed deliveries due to incorrect or incomplete information supplied by you.
Delivery may require a signature or ID verification. If you (or an authorised recipient) are not present, the courier may leave the parcel at a safe location, with a neighbour, or at a collection point per their standard procedures.
You authorise us and our couriers to leave the parcel in a safe place if you have provided such instructions or if it is reasonable in the circumstances.
Redelivery or collection fees may apply for failed delivery attempts and are your responsibility.
Upon receipt, you must inspect the Products promptly and report any visible damage to packaging or goods to both the courier and Bare Bloom within 48 hours.
5. Tracking
You will receive a shipping confirmation email with tracking details once your order is dispatched. You are responsible for monitoring the tracking information.
6. International Orders
Bare Bloom does not currently offer international shipping. If you require shipping outside South Africa, please contact us at barebloom.sa@gmail.com. Any international shipment arranged by exception will be at your sole risk and expense, including all customs duties, taxes, import fees, and clearance costs. You are responsible for compliance with all laws of the destination country.
7. Lost, Damaged, or Delayed Shipments
- Damaged on arrival: Take clear photographs of the packaging and Products and notify us immediately at barebloom.sa@gmail.com. Defective or damaged items will be handled in accordance with our Returns & Refund Policy and your rights under the CPA.
- Lost shipments: We will investigate with the courier. If the parcel is confirmed lost, we will either replace the order or issue a refund at our discretion, subject to the courier's terms and applicable law.
Bare Bloom is not liable for any loss, damage, or delay once the Products have been handed to the courier, except where we are at fault or as required by the CPA.
8. Title and Risk
Ownership of the Products remains with Bare Bloom until full payment has been received and cleared. Risk of loss, damage, or theft passes to you upon delivery (or attempted delivery) to the address provided.
9. Changes and Cancellations
If you wish to change your shipping address or cancel your order, you must contact us immediately at barebloom.sa@gmail.com. Once the order has been processed or dispatched, cancellation or address changes may not be possible. Any cancellation after dispatch will be treated as a return subject to our Returns & Refund Policy.
10. General
This policy does not limit any rights you have under the CPA, ECTA, or other applicable legislation. In the event of any conflict between this policy and mandatory law, the law prevails.