Terms of service

 

TERMS OF SERVICE — Bare Bloom Effective Date: July 2026

Welcome to Bare Bloom! These Terms of Service ("Terms") govern your access to and use of our website barebloom.co.za, online store, and related services (collectively, the "Platform"). By accessing or using our Platform, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use our Platform.

We sell beauty gadgets, skincare products (creams, serums, etc.), and related items ("Products"). These Terms form a legally binding agreement between you and Bare Bloom, a South African business ("Bare Bloom", "we", "us", or "our").

1. Use of the Platform

  • You must be at least 18 years old or have parental/guardian consent to use our Platform.
  • You agree to provide accurate, current, and complete information and to keep it updated.
  • You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
  • We reserve the right to suspend or terminate your account at any time for breach of these Terms or for any other reason in our discretion, subject to applicable law.

2. Orders and Sales

  • All orders are subject to acceptance and availability. We may cancel or refuse any order for any reason, including errors in pricing or description (we will notify you and refund any payment).
  • Prices are in South African Rand (ZAR) and include VAT where applicable. We reserve the right to change prices without prior notice.
  • Payment must be made in full at the time of ordering. We use secure third-party payment processors; we do not store full payment card details.
  • Risk in the Products passes to you upon delivery to the nominated address. Ownership passes only upon full payment.
  • Promotions and discounts are subject to specific terms and may be withdrawn at any time.

3. Shipping and Delivery

  • Delivery times are estimates only and not guaranteed. We are not liable for delays caused by couriers, customs, or events beyond our reasonable control.
  • You are responsible for providing a correct delivery address. Additional charges may apply for redelivery.
  • International orders (if offered) may incur customs duties, taxes, and fees for which you are solely responsible.

4. Returns, Refunds, and Warranties

Our Returns & Refund Policy is incorporated into these Terms by reference. Please read it carefully. It complies with the Consumer Protection Act 68 of 2008 (CPA).

  • CPA Rights: Nothing in these Terms limits your statutory rights under the CPA, including rights regarding defective, unsafe, or non-conforming goods (6-month period for repair/replacement/refund) and cooling-off rights for direct marketing transactions.
  • For non-defective returns, our 30-day policy for unopened, unused Products applies, with customer responsibility for return shipping (unless otherwise required by law).
  • Implied Warranties: We honour all implied warranties under the CPA. Products are sold with the understanding that they are for external cosmetic use as directed. Results vary by individual; we do not guarantee specific skincare outcomes.

5. Product Information and Limitations

  • We strive for accuracy in descriptions, images, and pricing. However, minor variations may occur due to manufacturing or display differences. Colours and textures may appear differently on screens.
  • Beauty gadgets and devices: Follow all manufacturer instructions. We are not liable for misuse, improper handling, or failure to follow safety guidelines. Some Products (e.g., electrical gadgets) may carry specific usage warnings.
  • Skincare products: Patch test recommended. Discontinue use if irritation occurs and consult a healthcare professional. We are not responsible for allergic reactions or individual sensitivities.
  • All content on the Platform is for informational purposes only and not a substitute for professional medical or dermatological advice.

6. Intellectual Property

  • All content, logos, trademarks, designs, text, images, and software on the Platform are owned by Bare Bloom or our licensors and protected by South African and international copyright, trademark, and other laws.
  • You may not copy, reproduce, modify, distribute, or commercially exploit any content without our prior written consent.
  • Limited licence: You are granted a personal, non-exclusive, non-transferable licence to access and use the Platform for personal shopping purposes only.

7. User Content and Conduct

If you submit reviews, photos, comments, or other content ("User Content"):

  • You grant us a perpetual, royalty-free, worldwide licence to use, display, and modify it for business purposes.
  • You represent that your User Content is accurate, non-infringing, and does not contain harmful material.
  • Prohibited conduct includes: posting unlawful, defamatory, or obscene content; attempting to hack the Platform; or engaging in any activity that interferes with other users.

We may remove User Content at our discretion.

8. Privacy and Data Protection

Your privacy is important. Our Privacy Policy (incorporated by reference) explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using the Platform, you consent to such processing.

We process data as a responsible party under POPIA and take reasonable technical and organisational measures to secure it.

9. Limitation of Liability

To the maximum extent permitted by South African law (including the CPA and ECTA):

  • We are not liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill).
  • Our total aggregate liability to you for any claim shall not exceed the amount you paid for the specific Product giving rise to the claim.
  • We are not liable for:
    • Any loss or damage caused by misuse of Products.
    • Third-party service providers (e.g., payment gateways, couriers).
    • Force majeure events (e.g., strikes, natural disasters, pandemics, cyber-attacks).
    • Any inaccuracies or interruptions in the Platform.

Nothing in these Terms excludes liability for death/personal injury due to our negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnity

You agree to indemnify and hold Bare Bloom, our directors, employees, and affiliates harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms, misuse of Products, or violation of any law.

11. Termination

We may terminate or suspend your access to the Platform immediately, without notice, for any breach of these Terms. Upon termination, your right to use the Platform ceases, but obligations (including payment and indemnity) survive.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on the Platform (with updated "Effective Date"). Your continued use after changes constitutes acceptance. We encourage you to review the Terms periodically.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts, unless otherwise required by law.

We encourage amicable resolution first. You may also approach the National Consumer Commission (NCC) or National Consumer Tribunal for CPA-related complaints.

14. General

  • If any provision is held invalid, the remainder remains in effect.
  • Our failure to enforce a right does not waive it.
  • These Terms (together with our Privacy Policy and Returns Policy) constitute the entire agreement.
  • No agency, partnership, or joint venture is created.
  • We may assign our rights; you may not without our consent.

Contact Us

For questions about these Terms: 📧 barebloom.sa@gmail.com 🌐 barebloom.co.za 📍 South Africa

Thank you for choosing Bare Bloom. We're dedicated to bringing you quality beauty gadgets and skincare with care and transparency.